Privacy Policy

Last Updated: September 23, 2026

Welcome to Lajook. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Lajook (“we,” “us,” “our”) collects, uses, stores, and protects your information when you visit or use our website, purchase our products, contact us, or otherwise interact with our services.

By accessing or using the Lajook website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our website.

A. Personal Information

When you place an order, create an account, contact us, or use certain features of our website, we may collect information such as:

Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
Order and purchase details
Payment-related information
Account login information, where applicable
Information you provide when contacting customer support
Any other information you voluntarily provide to us

We only collect information that is reasonably necessary to provide our products and services.

B. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method you choose, the payment provider may collect and process payment information such as card, bank, UPI, or other transaction details.

Lajook does not intentionally store complete debit/credit card numbers, CVV numbers, or other sensitive payment credentials on its own servers.

Payment information is handled by the relevant payment gateway according to its own privacy and security policies.

C. Information Collected Automatically

When you visit our website, certain information may automatically be collected, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Time and date of visits
Referring website or source
Website interaction information
General usage and diagnostic information

This information helps us understand how visitors use our website and improve our services.

2. Cookies and Similar Technologies

Lajook may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Keep items in your shopping cart
Remember your preferences
Maintain login sessions
Understand website traffic and usage
Improve website functionality
Provide relevant content or advertising, where applicable
Analyze website performance

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

3. How We Use Your Information

We may use the information we collect for legitimate business purposes, including to:

Process and deliver your orders
Confirm and communicate about purchases
Process payments and refunds
Provide customer support
Respond to questions and enquiries
Manage your account
Improve our products, website, and services
Personalize your shopping experience
Detect and prevent fraud, abuse, or unauthorized activity
Maintain website security
Send important transactional communications
Send promotional communications where permitted and, where required, with your consent
Comply with applicable laws and legal obligations

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

4. Marketing Communications

If you choose to receive promotional communications from Lajook, we may send you information about:

New jewellery collections
Special offers
Discounts
New product launches
Events or promotions
Other Lajook updates

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Even if you opt out of promotional communications, we may still send essential transactional or service-related communications, such as order confirmations, shipping updates, payment notifications, or information relating to your account.

5. How We Share Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties when required to operate our business and provide our services, including:

Service Providers

We may use third-party providers for services such as:

Payment processing
Shipping and delivery
Website hosting
Website security
Analytics
Customer support
Email and communication services
Marketing and advertising services

These service providers may access personal information only to the extent reasonably necessary to perform services on our behalf.

Legal Requirements

We may disclose information when we believe disclosure is necessary to:

Comply with applicable laws or legal processes
Respond to lawful requests from government authorities
Protect our rights or property
Investigate fraud or security issues
Protect the safety of our customers, employees, or others
Enforce our terms, policies, or agreements

6. Third-Party Links

Our website may contain links to third-party websites, applications, social media platforms, payment providers, or other services.

If you click on a third-party link, you will be taken to a website or service that is not controlled by Lajook.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party service you use.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted to or stored through our website.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Completing transactions
Providing services
Maintaining business and transaction records
Resolving disputes
Preventing fraud
Complying with legal, tax, accounting, and regulatory requirements

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

9. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, which may include the right to:

Request information about personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Opt out of certain promotional communications
Raise a concern or complaint regarding the handling of your personal information

To exercise applicable rights, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us. If we become aware that we have collected such information in circumstances where it should not have been collected, we will take reasonable steps to address the situation.

11. International Data Transfers

Some of our service providers may process or store information on servers located outside India.

Where personal information is transferred or processed outside your country, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to remain informed about how we handle personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Lajook handles your personal information, please contact us:

Lajook

Email: [Your Official Email Address]

Phone: [Your Contact Number]

Business Address: [Your Business Address]

Website: [Your Website URL]

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.

14. Governing Law

This Privacy Policy shall be interpreted and governed in accordance with the applicable laws of India, subject to any mandatory privacy or consumer protection rights that may apply to you.

By using the Lajook website, you acknowledge that you have read and understood this Privacy Policy.